Delivery & Refunds

Delivery is digital in every case. Nothing is sent by post, and there is nothing physical to wait for or to return.

Template route

A link to a template you duplicate into your own Notion account, sent by email, together with the written handover notes.

In-place route

The finished structure in the workspace you gave access to, plus the same written handover notes by email. Our access ends at sign-off.

Both routes

A walkthrough session, arranged by email for a time that suits you.

There is no delivery charge, because there is nothing to deliver physically. Your own Notion account and whatever plan it needs are bought by you, directly from Notion, and are not part of what is charged here.

The timescale is the one written in your quotation, and it runs from the order confirmation and from our receiving what we need from you. Where something is waiting on you, we say so at the time rather than at the end. Because a time is agreed in writing for every order, that agreed time is the one that binds us.

If nothing has arrived by the date in the quotation, write to support@worknestle.org quoting your reference. We will say where the work has got to and give a date. If that date passes too, or if delivery by a particular date was essential and you told us so, you may treat the delay as a reason to end the contract and have back anything paid for work not done.

This applies if you are a consumer — buying for yourself rather than for a business. The wording below is the statutory wording, and it is reproduced rather than paraphrased.

The model cancellation form the wording above refers to is in record 06 of this page, under the heading Model cancellation form. You do not have to use it; a plain email saying you are cancelling does the same job.

If you want the work to begin sooner than 14 days after confirming an order, the order confirmation asks you to say so in as many words. That request is yours to give or refuse, and refusing it simply means the work starts once the 14 days are up.

Asking us to start does not take your right to cancel away. What changes is only the money: if you cancel after the work has begun at your request, you pay a proportionate amount for what has actually been done by the time you tell us, and the rest comes back. A term saying that starting work makes you give up your right to cancel would not be lawful and is not written anywhere here.

Some of what is delivered is digital material rather than work done over time: a template you can duplicate at once, and the handover notes. The rule for that is different from the one in record 04, and the wording below is ours rather than the statute's.

Both halves of that consent are separate statements you make yourself, in writing, in reply to the order confirmation. Nothing is ticked for you in advance, and a box already ticked would not be consent. If either half is missing, the right to cancel stays in place for the full 14 days.

Send a clear statement to support@worknestle.org, or by post to 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. Anything that plainly says you are cancelling will do; you do not have to explain why. Sending it before the 14 days are up is enough, even if it reaches us afterwards.

• A refund is made within 14 days of our being told you are cancelling.
• It goes back by the same method you paid by, unless you expressly agree to another one.
• There is no fee for a refund, no administration charge and no deduction for handling it.
• The only deduction ever made is the proportionate amount for work you asked us to begin inside the cancellation period, as record 04 describes.

There is no term anywhere on this site saying that sales are final or that digital work cannot be refunded, because a term like that would not be lawful.

This is separate from cancelling, it is not limited to 14 days, and it is not affected by any consent you gave under record 05.

The work itself

A service must be carried out with reasonable care and skill (section 49). If it was not, you may require it to be done again at no cost to you, and if that is impossible or takes too long, a reduction of the price — which can be the whole of it.

The templates and the notes

Digital content must be of satisfactory quality, fit for a purpose you made known to us before buying, and as described (sections 34 to 36). If it is not, you may be entitled to a repair or replacement, a reduction of the price, or a refund.

Damage to something of yours

If digital content we supplied damages a device or other content belonging to you and we did not use reasonable care and skill, we must repair the damage or compensate you (section 46).

Write to support@worknestle.org with the reference and say what is wrong. Nothing in any document of ours reduces these rights, and a term that tried to would not be binding on you.

Complaints go to support@worknestle.org. We acknowledge one within two working days and give a full answer within fifteen working days; if it needs longer we say so inside those fifteen days and say why. If it cannot be settled between us, you are free to take the matter to court.

Everything is priced and paid in pounds sterling (GBP). The figure in the quotation is the total payable for the work described, including any tax that applies to it, and nothing is added afterwards.

An invoice follows the order confirmation and carries the due date. It can be paid by bank transfer to the account named on it, or by card through a secure payment link in the same email, which opens a payment page belonging to our payment provider, Stripe.

This website takes no payment at all: there is no basket, no card field and no checkout on any page. Card details are entered on Stripe's own page and handled by Stripe, and this company never sees or stores them. A refund goes back the same way the payment came in.

The terms the whole arrangement runs under are on the Terms of Service page, and what is done with information about you is on the Privacy Policy page.